Quality
Linguaphone holds Qualiopi certification and is registered with Datadock.
Qualiopi Certification
The quality certification has been awarded for the following category of activity:
TRAINING ACTIVITIESDatadock
Linguaphone is registered with Datadock, the central database for professional training, guaranteeing compliance with the quality criteria defined by law.
Sana Ronda, President of Linguaphone, on quality in training
Sana Ronda, President of Linguaphone, discusses quality in training:
- What does quality in training mean?
- Why does a company leader commit to a quality approach?
- What are the benefits of this quality approach?
Linguaphone is committed to your satisfaction!
Our quality policy is a company-wide initiative designed with full transparency towards our clients. All our teams are deeply involved so that our commitments meet your expectations. This is why we aim to build a genuine partnership to support you and your employees beyond training, towards performance.
This charter is built around 7 concrete, measurable commitments defined in line with your expectations and our professional expertise. These 7 commitments fall into 2 main categories:
Our performance commitments
An action-oriented, personalised approach
Linguaphone is committed to implementing an action-oriented, objective-based approach with personalised learner management:
- Systematic use of the Profilang® diagnostic tool to precisely measure strengths and areas for improvement and to determine professional needs. This initial assessment is generally complemented by an individual oral interview
- Offering the widest choice of delivery formats so that personalised programmes match learners’ constraints and preferences
- Providing curricula and content closely aligned with expressed needs
- Experienced, qualified trainers
Linguaphone is committed to the quality and suitability of its teaching team through:
- A standardised recruitment process across all our delivery locations
- Trainers who are qualified and trained in your programmes and content
- A continuous professional development programme
An information and tracking platform
Linguaphone provides you with a dedicated, secure space configured to your needs. In your portal you can track the full lifecycle of each training programme — from the initial assessment through to the final review and satisfaction questionnaire. This tool is accessible online and in real time by all stakeholders: teaching staff, trainers, commissioning managers, line managers and learners.
Our service commitments
A privileged relationship
Guaranteeing personalised account management and consistent treatment of your employees. Linguaphone is organised into project teams and operates in project mode. Because every client is unique, you benefit from a personalised relationship with a dedicated project team led by a project manager. They are your primary contact for day-to-day advice and any questions about programme logistics, teaching methods and commercial terms. You also have a dedicated training coordinator who serves as the main contact for learners, managing the operational delivery of courses.
A guarantee of impeccable service
Continuous improvement of client satisfaction. As part of our commitment to continuously improving service quality, Linguaphone conducts satisfaction surveys throughout the year with commissioning clients and learners. Because criteria such as clarity of responses, responsiveness, reception and premises quality, trainer competence and content relevance are paramount, Linguaphone uses these surveys to continuously enhance the quality of its services.
A commitment to delivery timelines
Guaranteeing delivery timelines. Linguaphone has formalised the training implementation process in 10 key stages. Each stage, from the initial request to the final review, has defined timelines to which Linguaphone is committed.
Priority handling of complaints
Resolving complaints within 10 working days. As part of our continuous quality improvement, Linguaphone records all client complaints and commits to providing a response within 10 working days.
Complaints and quality
Your feedback matters!
Linguaphone is committed to a quality policy compliant with the national Qualiopi framework. Every complaint is taken seriously, whether it concerns teaching, organisation or service.
How to submit a complaint or improvement suggestion:
- Email our quality department: formation@linguaphone.fr
- Write to us via the contact form on our website or your personal learning space
- Speak to your trainer or your usual contact
- Complete the satisfaction questionnaires provided during and at the end of each course
We will process every request as swiftly as possible, within 48 hours at most.