Privacy Policy

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your data comply with the following principles:

• Lawfulness, fairness and transparency: data may only be collected and processed with your consent. Each time personal data is collected, you will be informed that your data is being collected and for what reasons.
• Purpose limitation: the collection and processing of data are carried out to fulfil one or more specific objectives set out in these general terms of use.
• Data minimisation: only data necessary for the proper fulfilment of the objectives pursued by the website is collected.
• Storage limitation: data is retained for a limited period of which you are informed. Where this information cannot be provided, you are informed of the criteria used to determine the retention period.
• Integrity and confidentiality of data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if at least one of the following conditions is met:

• You have expressly consented to the processing
• The processing is necessary for the performance of a contract
• The processing is required by a legal obligation
• The processing is necessary to protect the vital interests of the data subject or of another natural person
• The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
• The collection and processing of personal data are necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party

If you submit a request for more information about our services (for example, via the contact form on our website), we ask you to provide at least the following information:

• Your surname and first name
• Your email address
• Your telephone number
• Your postcode

Legal basis for processing

This information is collected and processed in order to provide you with the information you wish to obtain, on the legal basis of your consent.

Retention period

It is retained for the period necessary to process your request and for a period not exceeding, in any event, 3 years from the last contact with our services.

After submitting an information request or registering, and with your explicit permission, we may send you emails and newsletters that we believe may be of interest to you. At any time, you can decide not to receive these emails and newsletters by unsubscribing.

After validation of your training pathway, we will share the relevant information with selected salaried or freelance trainers, so that they can best adapt the training to your needs. The information we share includes your name, age, contact details, title, learning objectives, current proficiency in the target language, the training module requested, the duration and dates, and any voluntary information you have provided that may be relevant. Trainers are not authorised to use your contact details for purposes other than those directly related to your training.

In the case of a language immersion stay outside Europe, we will also transmit your registration and confirmation data to our partners. They are authorised to use your contact details solely for purposes directly related to the organisation of your language stay. Once the stay is completed, local organisers delete any personal data they may have used.

We will not share your personal information with others for marketing purposes unless you have explicitly given us your permission.

We may use service providers to help us manage our business operations, some of whom may be based outside the EEA. Any organisation that accesses your information in the course of providing services on our behalf will be governed by strict contractual restrictions to ensure that they protect your information and comply with applicable data protection and privacy laws.

Training funded via the CPF

For training funded through the Personal Training Account (CPF), we may collect and transmit personal data for the purposes of administrative management, certification and fraud prevention, such as:

• surname, first name, date and place of birth
• contact details (address, email, telephone)
• where applicable, administrative identifiers necessary for identity verification (including the pseudonymised social security number via the RNIPP — Répertoire National d'Identification des Personnes Physiques)

This data is transmitted solely to partner certifying bodies and to the Caisse des Dépôts et Consignations (CDC), which manages the "Mon Compte Formation" platform, for verification, validation and issuance of the final certification.

Your anonymised CV may be shared with our clients or in response to a call for tenders. The information provided in your profile does not include your address, telephone number, email address or surname. It focuses on your personal and professional background relevant to the requested course content.

Your contact details may be passed on to learners who are not authorised to use them for purposes other than those directly related to their course of study with you.

We will not share your personal information with third parties for marketing purposes unless you have given us your permission.

Data we share with you

When contacting you regarding potential training, we will share certain information about the learner with you: their name, age, language needs, preferences and availability. Once you confirm the training, we will provide further details: their email address, telephone number and training location.

Under data protection law, you are responsible for the security of this data. You must not use the information provided for purposes other than those directly necessary for the training entrusted to you. You must not share learner data with any other third parties.

Under personal data regulations, you have the following rights:

• Right of access: you may obtain disclosure of all data concerning you held by Linguaphone.
• Right to object: you have the right to object to the processing of your data by the website, and the website may not refuse, unless it demonstrates the existence of legitimate and compelling grounds which may override your interests, rights and freedoms.
• Right to restriction: you have the right to request restriction of the processing of your data by the website, and the website may not refuse, unless it demonstrates the existence of legitimate and compelling grounds which may override your interests, rights and freedoms.
• Right to rectification: you may update or correct personal data concerning you held by Linguaphone.
• Right to erasure: you have the right to request the erasure of personal data concerning you held by Linguaphone.
• Right to data portability: you have the right to obtain the transfer of your personal data held by the website in a structured format, or the transfer thereof from one data controller to another.
• Right not to be subject to a decision based solely on automated processing: in accordance with the provisions of Regulation 2016/679, you have the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning you, or similarly significantly affects you.
• Right to determine the fate of your data after death: you are reminded that you may make arrangements for what should happen to your collected and processed data in the event of your death, in accordance with Act No. 2016-1321 of 7 October 2016.
• Right to lodge a complaint with the competent supervisory authority: in the event that the data controller decides not to respond to your request, and you wish to challenge that decision, or if you believe that any of your rights listed above has been infringed, you are entitled to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés, https://www.cnil.fr) or any competent court.

You may exercise your rights above by email: dpo@linguaphone.fr, or by letter to the following address: Linguaphone, 10, rue Vivienne — 75002 Paris.

In order for Linguaphone to verify that the request originates from the person concerned by the personal data, you may in certain cases be asked to provide a copy of an identity document. Linguaphone undertakes to respond to your verified request within one month of receipt. If necessary, this period may be extended by two months, taking into account the complexity and number of requests.

In the event of difficulty, you may contact our Data Protection Officer directly by email: dpo@linguaphone.fr or lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

This privacy policy may be consulted at any time at the following address: /legal/politique-de-confidentialite/

The website publisher reserves the right to amend it in order to ensure its compliance with applicable law.

You are therefore invited to review this privacy policy regularly in order to stay informed of the latest changes made to it.

However, in the event of a substantial amendment to this policy, you will be notified by email at the address you have provided.

Please note that the last update to this privacy policy was made on: 13/03/2026.