Case study · Consolidating a fragmented programme
Multi-site language training: how do you move to a single provider and compare results from one site to another?
When several sites choose their own providers, formats and indicators, a company can keep training without knowing exactly what it is buying or being able to compare results. Rationalisation is therefore not just about reducing the number of suppliers: it must create governance, a shared language and usable data.
In short
A single supplier only brings visibility if measurement practices become shared. Before any comparison between sites, Linguaphone harmonises the diagnostic, tracking rules and indicators, and sets their thresholds with the client. Teaching adaptation stays outside this harmonisation: it follows each learner's level and constraints.
The starting point
The initial challenge
Training practices varied by site and provider, which made it harder to read volumes, compare usage and assess quality. Learners ranged from beginners to advanced users, with different constraints for field teams and support functions.
Reproducing the old practices under a single contract would have done nothing for this clarity. Imposing a rigid central model, on the other hand, would have ignored the realities of the sites.
The challenge to solve
- Taking over activities previously spread across several providers
- Setting up a common point of contact and common rules
- Defining comparable indicators and thresholds with the client
- Individualising learning paths from beginner to advanced level
- Giving the sites and head office a consistent view of the programme
- Language
- English and five other languages
- Audience
- Field staff and support functions, from beginner to advanced
- Expressed need
- A single point of contact and consistent tracking, despite the geographical spread
Our answer
The solution deployed
A single point of contact replaced the multiple providers and the same rules apply everywhere: enrolment, progress, attendance and usage are tracked according to common definitions, with thresholds agreed with the client. This consolidation does not lead to a single programme, as the initial diagnostic still sets the level, the objectives and the level of support for each learning path.
Management
- A single point of contact instead of several providers
- A learning path structure common to all sites
- Tracking indicators and thresholds defined with the client
- Reporting that is comparable from one site and one learning path to another
Teaching
- Initial diagnostic to individualise each learning path
- Flipped classroom: independent preparation, practice with the trainer
- Support adjusted to each level, from beginner to advanced
- Additional resources recommended according to needs
- Remote
- In person
- Flipped classroom
The programme in figures
- 6
- languages
- 86%
- of sessions held remotely
- 3 years
- of evaluations tracked
The outcome
The results
- A multi-year contract
- A programme extended to new languages
Indicators for 2023, 2024 and 2025
- 88%
- Overall satisfaction
- 4.6/5
- Trainer satisfaction
- 85%
- Recommendation rate
What followed
Active multi-year contract and extension to new languages.
What this case shows
Taking over an existing programme is a transformation project: it is common management rules and indicators that create visibility, not the single contract. Delivering lessons and running a programme are two distinct skills.
Three conditions for success
- 1 Define the indicators and how they are calculated before comparing sites.
- 2 Keep the harmonisation of management separate from the personalisation of teaching.
- 3 Organise the takeover as a transition project, with explicit responsibilities and checkpoints.
Facing the same challenge? rationalisation must begin by defining the target data and process. Choosing a single supplier only creates visibility if measurement practices also become shared.
Learner feedback
How easy it is to schedule and cancel sessions around my work and personal diary. The schedule is visible at all times. End-of-course evaluation · technical services to businesses
FAQ
Frequently asked questions
Go further
- Language audit and job skills framework
- Measuring the return on language training
- Talk about your project
How we measure: every figure on this page comes from the end-of-course evaluations completed by learners (2023, 2024 and 2025). Trainer satisfaction is the average of four criteria (delivery, listening, encouragement, clarity); the recommendation rate is the share of ratings of 4 or 5 out of 5. This case study is illustrative: the client is not named and is described in deliberately general terms.