Privacy Policy
Version 2.2 — Last updated: 14 October 2026
I. General Information
1) Definition of personal data
Personal data means any information relating to an identified or identifiable natural person.
2) Controller of your personal data
The controller of personal data is LINGUAPHONE.
Registered Office: 10, rue Vivienne — 75002 Paris
RCS Paris 314 900 481
The data controller is responsible for determining the purposes and means of processing personal data.
3) Obligations of the data controller
The data controller undertakes to protect the personal data collected and to comply with the purposes for which your data was collected.
In the event that the integrity, confidentiality or security of your personal data is compromised, the data controller undertakes to inform you by any means.
4) Data Protection Officer
LINGUAPHONE has appointed a Data Protection Officer (DPO). The DPO's role is to ensure proper implementation of national and supranational provisions relating to the collection and processing of personal data.
The Data Protection Officer can be contacted:
- by email: dpo@linguaphone.fr
- by post: 10, rue Vivienne — 75002 Paris
General principles of collection and processing
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your data comply with the following principles:
- Lawfulness, fairness and transparency: data may only be collected and processed with your consent. Each time personal data is collected, you will be informed that your data is being collected and for what reasons.
- Purpose limitation: the collection and processing of data are carried out to fulfil one or more specific objectives set out in these general terms of use.
- Data minimisation: only data necessary for the proper fulfilment of the objectives pursued by the website is collected.
- Storage limitation: data is retained for a limited period of which you are informed. Where this information cannot be provided, you are informed of the criteria used to determine the retention period.
- Integrity and confidentiality of data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.
In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if at least one of the following conditions is met:
- You have expressly consented to the processing
- The processing is necessary for the performance of a contract
- The processing is required by a legal obligation
- The processing is necessary to protect the vital interests of the data subject or of another natural person
- The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
- The collection and processing of personal data are necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party
II. How Linguaphone manages your personal data
1) You are a visitor to our website www.linguaphone.fr
When browsing our website, we may place, depending on your cookie preferences, cookies and other trackers on your device.
Cookies enable us to personalise content and advertisements, provide social media features and analyse our traffic. We also share information about the use of our website with our social media, advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected during your use of their services.
If you would like more information about our cookie policy, our partners and the purpose of our data collection, or to manage your preferences: see our personal data and cookie policy.
2) You have requested information about our training courses
If you submit a request for more information about our services (for example, via the contact form on our website), we ask you to provide the following information:
- Your surname and first name
- Your email address
- Your telephone number
- Your postcode
- Information about your training project
Legal basis for processing
This information is collected and processed in order to provide you with the information you wish to obtain, on the legal basis of your consent.
Retention period
It is retained for the period necessary to process your request and for a period not exceeding, in any event, 3 years from the last contact with our services.
3) You are a learner / trainee
Data we collect
- Your address, telephone number, email, title
- Information about your current proficiency in the target language
- Your learning objectives
- Your schedule constraints
- Your learning preferences and any other information necessary for your support
- Payment and billing data
- Data relating to the monitoring of your training (attendance sheets and connection data for the learning platform)
If you are going on a language stay abroad, we may ask you to supplement this information with:
- a copy of your identity card or passport
- any information needed to organise your stay and accommodation
If your training is funded through the Personal Training Account (CPF), we may ask you to supplement this information with:
- date and place of birth
- administrative identifiers necessary for identity verification (including the pseudonymised social security number via the RNIPP — Répertoire National d'Identification des Personnes Physiques)
Legal bases for processing
This data is processed and collected on the legal basis of the conclusion or performance of a contract or compliance with our legal obligations.
Retention periods
Most of your data is retained for a period of 5 years following the end of your training, for evidentiary purposes and for the applicable limitation period.
Sharing your data
After validation of your training pathway, we will share the relevant information with the parties responsible for organising and delivering it (selected salaried or freelance trainers, language stay partners, certification partners or the Caisse des Dépôts et Consignations), so that they can best adapt the training to your needs.
These partners are not authorised to use your contact details for purposes other than those directly related to your training.
We will not share your personal information with others for commercial purposes unless you have explicitly given us your permission.
In the course of our business, we may use service providers, including outside the European Economic Area. Any access to your data by these providers is strictly governed by contractual provisions guaranteeing its security and compliance with legal requirements on data protection and confidentiality.
4) You are a trainer or applicant for a trainer position
We collect information about you when you apply for a trainer position and when you enter into a contract with us.
Data we collect to review your application
- Your name
- Your email address
- Your telephone number
- Your date of birth, gender and home address
- Your current or most recent occupation
- Your qualifications and experience, including evidence or certificates where applicable
- Your language training skills
- Your personal interests
- References we may contact
Additional data when you enter into a contract with us
- Proof of identity and your right to work in your country of residence
- Bank details
- Social Security and URSSAF number
- Remuneration
Legal bases for processing
The collection of your data during the review of your application is based on the legal basis of the performance of a contract or pre-contractual steps. The collection of additional data when you enter into a contract with us is based on the performance of a contract and our legal obligations.
Retention periods
If we have had no exchange with you for two years, we will contact you to confirm whether you wish to remain registered as a trainer. If you do not respond, your personal data will be deleted, except for the data needed to keep a record of the training delivered (name and email address) and to comply with our legal obligations, in particular accounting and payment obligations.
Sharing your data
Your anonymised CV may be sent to our clients or included in a response to a call for tenders. The information sent does not include your personal contact details or your surname. It is limited to the parts of your personal and professional background that are relevant to the service or training concerned.
Your contact details may be passed on to learners for the organisation and delivery of their training. They are not authorised to use them for any other purpose.
We do not pass your personal data on to third parties for prospecting or marketing purposes without your prior consent.
5) Data transfers outside the EU
Your personal data may be transferred to countries outside the EU; such a transfer will only take place to countries or companies covered by an EU adequacy decision, or to an entity that has accepted and signed the European Commission's standard contractual clauses ensuring an adequate level of personal data protection.
6) Your rights regarding your personal data
Under personal data regulations, you have the following rights:
- Right of access: you may obtain disclosure of all data concerning you held by Linguaphone.
- Right to object: you have the right to object to the processing of your data by the website, and the website may not refuse, unless it demonstrates the existence of legitimate and compelling grounds which may override your interests, rights and freedoms.
- Right to restriction: you have the right to request restriction of the processing of your data by the website, and the website may not refuse, unless it demonstrates the existence of legitimate and compelling grounds which may override your interests, rights and freedoms.
- Right to rectification: you may update or correct personal data concerning you held by Linguaphone.
- Right to erasure: you have the right to request the erasure of personal data concerning you held by Linguaphone.
- Right to data portability: you have the right to obtain the transfer of your personal data held by the website in a structured format, or the transfer thereof from one data controller to another.
- Right not to be subject to a decision based solely on automated processing: in accordance with the provisions of Regulation 2016/679, you have the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning you, or similarly significantly affects you.
- Right to determine the fate of your data after death: you are reminded that you may make arrangements for what should happen to your collected and processed data in the event of your death, in accordance with Act No. 2016-1321 of 7 October 2016.
- Right to lodge a complaint with the competent supervisory authority: in the event that the data controller decides not to respond to your request, and you wish to challenge that decision, or if you believe that any of your rights listed above has been infringed, you are entitled to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés, the CNIL website) or any competent court.
You may exercise your rights above by email: dpo@linguaphone.fr, or by letter to the following address: Linguaphone, 10, rue Vivienne — 75002 Paris.
In order for Linguaphone to verify that the request originates from the person concerned by the personal data, you may in certain cases be asked to provide a copy of an identity document. Linguaphone undertakes to respond to your verified request within one month of receipt. If necessary, this period may be extended by two months, taking into account the complexity and number of requests.
In the event of difficulty, you may contact our Data Protection Officer directly by email: dpo@linguaphone.fr or lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
7) Personal data of minors
In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act (Loi Informatique et Libertés), only minors aged 15 or over may consent to the processing of their personal data.
If you are a minor under the age of 15, the consent of a legal representative will be required in order for your personal data to be collected and processed.
The website publisher reserves the right to verify by any means that you are over 15 years of age, or that you have obtained the consent of a legal representative before browsing the website.
In all cases, Linguaphone will never process the data of minors under the age of 15.
III. Conditions for amendment of the privacy policy
This privacy policy may be consulted at any time at the following address: /politique-de-confidentialite/
The website publisher reserves the right to amend it in order to ensure its compliance with applicable law.
You are therefore invited to review this privacy policy regularly in order to stay informed of the latest changes made to it.
However, in the event of a substantial amendment to this policy, you will be notified by email at the address you have provided.
Please note that the last update to this privacy policy was made on: 14/10/2026.