01
Satisfaction and recommendation
Period: 1 August 2025 to 31 July 2026, across all clients. These results are based on 6,337 evaluations completed by 2,967 learners at 468 clients.
| Indicator | Result | Calculation method | Source |
|---|---|---|---|
| Satisfaction rate | 90% | Average of the evaluation scores, out of 5, converted to a score out of 100 (exact result: 89.9%). | Satisfaction questionnaires completed by learners. |
| Recommendation rate | 91% | Share of scores of 4 or 5 out of 5 on the question “Would you recommend this course?”, from 6,238 responses (exact result: 91.0%). | Same questionnaires. |
| NPS-style recommendation score | +57 | Scores out of 5 converted to a score out of 10: share of 5s (66.2%) minus share of scores from 1 to 3 (9.0%). This is not an NPS in the strict sense, which is measured on a scale of 0 to 10. | Same questionnaires. |
| Customer reviews | 4.7/5 | Average score, from 1,854 reviews. | Avis Vérifiés. |
